Privacy policy

Effective Date: July 23, 2025

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our practices or to comply with legal, regulatory, or operational requirements. When we do, we will post the updated policy on our Site, revise the "Last Updated" date, and follow any additional legal requirements where applicable.

Information We Collect and How We Use It

To provide our Services, we collect personal information from a variety of sources, depending on your interactions with us.

In addition to the uses outlined below, we may use your data to communicate with you, improve our Services, fulfill our legal obligations, enforce our terms, and protect our rights and those of our users.

Types of Personal Information We Collect

The personal information we collect depends on how you interact with us and the Services. “Personal information” refers to data that identifies, relates to, or could reasonably be associated with you. Here’s what we collect:

Information You Provide to Us

When using our Services, you may provide information such as:

  • Contact Information – Name, address, phone number, email.

  • Order Details – Name, billing/shipping addresses, payment confirmation, phone, and email.

  • Account Information – Username, password, security questions, and related details.

  • Customer Support – Any details you provide when contacting us.

Some features may require certain data. Choosing not to provide it may restrict access to those features.

Automatically Collected Usage Data

We automatically gather certain data about your interactions with our Services ("Usage Data") using cookies, pixels, or similar technologies. This may include:

  • Device and browser type

  • Network information

  • IP address

  • How you use and navigate the Site

Information from Third Parties

We may also collect your data from third-party providers working on our behalf, such as:

  • Platform providers (e.g., Shopify)

  • Payment processors (collecting credit card, billing info, etc.)

  • Advertising and analytics services (through cookies, pixels, and web beacons)

We treat all third-party data according to this Privacy Policy. See the section on "Third-Party Websites and Links" for more.

How We Use Your Personal Information

We use your personal data for the following purposes:

  • Providing Services: To process payments, deliver orders, manage returns, and maintain your account.

  • Marketing and Advertising: To send promotions and display relevant ads. For EU/EEA users, this is based on our legitimate interest (Art. 6(1)(f) GDPR).

  • Fraud Prevention & Security: To detect and prevent fraudulent or illegal activities. You are responsible for protecting your login credentials. If you suspect a breach, contact us immediately.

  • Customer Support & Improvements: To respond to inquiries and enhance our Services.

Cookies

We use cookies to enhance your experience. For details on Shopify-related cookies, visit: https://www.shopify.com/legal/cookies. Most browsers accept cookies by default, but you can adjust settings to reject or delete them. Disabling cookies may affect how our Services function.

Sharing Your Personal Information

We may share your personal data with:

  • Vendors and Service Providers – For IT, payments, shipping, analytics, and support.

  • Marketing Partners – For promotions and advertising.

  • Legal Compliance – If required by law or to enforce our terms.

We do not use or share sensitive data without your consent or to infer personal traits.

Third-Party Sites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Always review their policies before sharing your data.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from minors. If you believe a child has shared data with us, please contact us so we can delete it.

Data Security and Retention

We take reasonable measures to protect your personal data. However, no system is 100% secure. How long we keep your data depends on business, legal, and operational needs, such as account management and dispute resolution.

Your Rights

Depending on your location, your rights may include:

  • Accessing, correcting, or deleting your data

  • Opting out of data sales or targeted ads

  • Restricting data processing or withdrawing consent

  • Appealing decisions or lodging complaints with data authorities

To exercise your rights, contact us using the details below.

Complaints

If you have concerns about how we handle your data, contact us. If you're not satisfied, you may also file a complaint with your local data protection authority.

International Transfers

Your data may be processed outside your country. When transferring from the EU/EEA, we rely on mechanisms like the EU Standard Contractual Clauses.

Contact Us

For questions about this policy or our privacy practices, contact us:

Email: info@monepadel.com

Address: 68 Circular Road, #02-01, Singapore 049422