FAQ
Answers to most common questions about products, orders, shipments, and payments.
Orders & Shipping
We ship worldwide. If your country isn’t listed at checkout, reach out and we’ll help sort it out.
Orders are processed within 1–2 business days. Delivery times vary by region, typically between 3–7 working days.
You’ll receive a tracking link via email as soon as your order ships.
Returns & Exchanges
We accept returns on unused and unopened items within 14 days of delivery. Items must be in their original packaging. Shipping fees are non-refundable.
If it’s unused and unopened, yes. Within 14 days of delivery. If you're unsure about which racket to choose, feel free to reach out before ordering.
Product & Care
Our rackets are designed in collaboration with award-winning Japanese artist Kenji Nakamura and produced by manufacturers trusted by some of the world’s top sports brands. Every detail is considered, from balance to beauty.
Store your racket in a cool, dry place, ideally in your moné sleeve. Wipe it down after play and avoid leaving it in extreme heat, especially in your car.
Payments
We accept major credit cards, debit cards, and local payment methods. All payments are processed securely.
Distributors & Partnerships
We’re always open to working with aligned partners. Use our contact form and our team will be in touch.
Yes. For clubs, teams, events, or brands, we offer tailored solutions. Reach out and let’s chat.
General
moné is based in Singapore, with a global mindset and an eye for timeless design.
We don’t offer a formal warranty, but if there’s a manufacturing defect, contact us within 30 days of receiving your order and we’ll make it right.
Use our contact page. We usually respond within 1 to 2 business days.
Based in Singapore, shipped worldwide. Interested in carrying moné or have a question? Reach out below