FAQ
Answers to most common questions about products, orders, shipments, and payments.
Orders & Shipping
We ship worldwide. If your country isn’t listed at checkout, contact us and we’ll do our best to help.
We’ll ship your moné padel racket within 1–3 business days of receiving payment. Delivery times may vary depending on your region:
Asia: 4-10 business days
Europe: 7–12 business days
Australia/NZ: 7-15 business days
Middle East: 8–12 business days
North America: 7–20 business days
South America: 15-25 business days
You’ll receive a tracking link via email as soon as your order ships.
Returns & Exchanges
We accept returns on unused and unopened items within 14 days of delivery. Items must be in their original packaging. Shipping fees are non-refundable. For more information please refer to our shipping policy.
If it’s unused and unopened, yes. Within 14 days of delivery. If you're unsure about which racket to choose, feel free to reach out before ordering.
Product & Care
Our rackets are designed with intention, blending refined aesthetics and thoughtful balance. We collaborate with award-winning designer Kenji Nakamura and work with manufacturers trusted by leading sports brands.
Every Moné racket is crafted to align with international padel equipment standards, ensuring reliable performance and world-class playability.
Store in a cool, dry place. Wipe it down after play and avoid leaving it in extreme heat (for example, inside your car)
Payments
We accept major credit cards, debit cards, and local payment methods. All payments are processed securely.
Distributors & Partnerships
We’re always open to working with aligned partners. Use our contact form and our team will be in touch.
Yes. We offer bulk orders for corporations, clubs, hotels, brands, etc. Reach out and let’s chat.
General
moné is based in Singapore.
Address: 68 Circular Road, #02-01 Singapore 049422
Company Registration: UEN: 202523976W
We don’t offer a formal warranty, but if there’s a manufacturing defect, contact us within 14 days of receiving your order and we’ll make it right. For more details, please review our terms & conditions.
Use our contact page ot send us an email at infro@monepadel.com We usually respond within 1 to 2 business days.
Based in Singapore, shipped worldwide. Interested in carrying moné or have a question? Reach out below